Terms of service

 

OVERVIEW
Welcome to L'atelier Chêne & Fer! The terms ‘we’, ‘our’ and ‘us’ refer to L'atelier Chêne & Fer. L'atelier Chêne & Fer operates this shop and this website, including all associated information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”). L'atelier Chêne & Fer uses the Shopify platform, which enables us to provide you with the Services.
The terms and conditions set out below, together with the policies referred to therein (the “Terms of Use” or “TOU”), set out your rights and responsibilities when using the Services.
Please read these Terms of Use carefully, as they contain important information about your legal rights, including disclaimers of warranty and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or the Privacy Policy, you must not use or access our Services.

 

ARTICLE 1 – ACCESS AND ACCOUNT
By accepting these Terms of Use, you declare that you have reached the age of legal majority in your state or province of residence and you give us your consent to allow your minor children to use the Services on devices that you own, purchase or manage.
To use the Services, including to access or browse our online shops or to purchase any
of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and delivery details. You represent and warrant that all information you provide in our online shops is accurate, up to date and complete, and that you have all the necessary rights to provide such information.
You are solely responsible for the security of your account credentials and for all activity associated with your account. You are not permitted to transfer, sell, assign or licence your account to another person.

 

ARTICLE 3 – ORDERS
When you place an order, you are making an offer to purchase. L’atelier Chêne &  Fer reserves the right to accept or refuse your order, for any reason whatsoever, at its discretion. Your order is only considered accepted once you have received written confirmation from L’atelier Chêne &  Fer. We must receive and process your payment before your order is confirmed. Please check your order carefully before submitting it, as L’atelier Chêne & Fer may not be able to accept cancellation requests once the order has been confirmed. In the event of your order being refused, amended or cancelled, we will attempt to contact you using the email address, billing address and/or telephone number provided at the time of ordering.
Your purchases are subject to the terms and conditions for returns or exchanges in accordance with our Refund Policy.
You represent and warrant that your purchases are intended for personal or domestic use, and not for commercial resale or export.

ARTICLE 4 – PRICES AND INVOICING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in force at the time of the order and will be stated in your order confirmation email. Unless expressly stated otherwise, the prices displayed do not include taxes, delivery charges, handling fees, customs duties or import charges.
The prices displayed on our online shops may differ from those offered in our physical shops or on other online platforms operated by third parties. We may, from time to time, offer promotions on our Services which may affect prices and which are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our shops. You undertake to update your information promptly, including your email address, credit card numbers and their expiry dates, so that we can complete your transactions and contact you if necessary. You represent and warrant that: (i) your credit card details are accurate, correct and complete, (ii) you are authorised to use this card for the purchase, (iii) the charges incurred will be honoured by your card issuer, and (iv) you will pay the charges incurred at the prices displayed, including delivery and handling charges, as well as any applicable taxes.

ARTICLE 5 – DISPATCH AND DELIVERY
We cannot be held liable for delays in delivery or dispatch. All delivery times quoted are estimates and are not guaranteed. We accept no liability for delays caused by carriers, customs formalities or any event beyond our control. Once the goods have been handed over to the carrier, ownership and the risk of loss are transferred to you.

ARTICLE 6 – INTELLECTUAL PROPERTY
Our Services, including, but not limited to, all registered trademarks, trade marks, text, displays, images, graphics, product reviews, videos and audio content, as well as their design, selection and arrangement, are the exclusive property of L'atelier Chêne & Fer, its subsidiaries or its licensors. They are protected by US and foreign patent, copyright and intellectual property laws.
These Terms authorise you to use the Services solely for personal, non-commercial purposes. You are not authorised to reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Unless expressly stated otherwise in these Terms, nothing shall be construed as granting you a licence or any other right to any patent, trade mark, copyright or other intellectual property of L'atelier Chêne & Fer, Shopify or any third party. Any unauthorised use of the Services may constitute a breach of federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by L'atelier Chêne & Fer.

The names, logos, product and service names, designs and slogans of L'atelier Chêne & Fer are registered trademarks of L'atelier Chêne & Fer, its subsidiaries or its licensors. You may not use them without the prior written authorisation of L'atelier Chêne & Fer. The name, logo, product and service names, designs and slogans of Shopify are registered trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are the registered trademarks of their respective owners.

ARTICLE 7 – OPTIONAL TOOLS
You may use client tools provided by third parties as part of the Services; we do not monitor these tools and have no control over them or the ability to contribute to them.
You acknowledge and agree that we provide access to these tools ‘as is’ and ‘as available’, without any warranty, representation or condition of any kind, and without our endorsement. We accept no liability arising from or in connection with your use of optional third-party tools.
The use of the optional tools offered on the website is at your own risk and at your sole discretion. It is your responsibility to ensure that you are familiar with and accept the terms and conditions applicable to these tools, as set out by the relevant third-party provider(s).
We may also, in the future, introduce new features via the Services (including the provision of new tools and resources). These new features will be deemed to form an integral part of the Services and will be subject to these Terms of Use.

ARTICLE 8 – LINKS TO THIRD PARTIES
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including integrated third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.
We accept no liability for any loss or damage arising from your access to third-party websites, or from the purchase or use of any products, services, resources or content on such websites. We encourage you to carefully review the policies and practices of third parties and to ensure that you understand them before entering into any transaction. Any claims, complaints, concerns or queries regarding third-party products and services should be addressed directly to the relevant third party.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO THE MERCHANT: this section accurately describes the relationship between Shopify and your shop and must not be deleted or amended.]
L’atelier Chêne &  Fer is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase made in our Shop is conducted directly with L’atelier Chêne & Fer. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and L’atelier Chêne &  Fer, including any damage, harm or loss arising from the products or services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages and liability arising from or relating to your purchase and transaction with L'atelier Chêne & Fer.

ARTICLE 10 – PRIVACY POLICY
All personal information we collect via the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
As the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide you with the Services. Please see our Privacy Policy [LINK] for further details on how we, Shopify and our partners use your personal information.

ARTICLE 11 – FEEDBACK
If you submit, upload, publish, email or otherwise transmit ideas, suggestions, feedback, opinions, proposals, plans or any other content (collectively, ‘Feedback’), you grant us a perpetual, worldwide, sub-licensable and non-exclusive licence to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including for commercial purposes. We may, for example, use our rights under this licence to operate, provide, evaluate, improve and promote the Services, and to fulfil our obligations and exercise our rights under the Terms of Use.
You also represent and warrant that: (i) you are the owner of, or have all necessary rights to, the Feedback; (ii) you have disclosed any compensation or incentive received in connection with the submission of your Feedback; (iii) your Feedback complies with these Terms. We are not, and shall not be, under any obligation (1) to maintain the confidentiality of your Feedback; (2) to pay any compensation for your Feedback; (3) to respond to your Feedback. We may, but are not obliged to, monitor, amend or remove any Feedback that we deem, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or which infringes the intellectual property rights of any party or these Terms of Service.
You undertake to ensure that your User Reviews do not infringe any third-party rights, including copyright, trade marks, data protection, personality rights or other personal or property rights. You further undertake to ensure that your Feedback does not contain any defamatory, illegal, abusive or obscene content, nor any computer viruses or malware that could affect the operation of the Services or any related website. You must not use a falsified email address, impersonate another person or mislead us or any third party as to the origin of the Feedback. You are solely responsible for your Feedback and its accuracy. We accept no liability and cannot be held responsible for any Feedback published by you or by a third party.

ARTICLE 12 – ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain information that includes typographical errors, inaccuracies or omissions, particularly regarding product descriptions, prices, promotions, offers, delivery charges, transit times or product availability. We reserve the right to correct any errors, inaccuracies or omissions, and to amend or update information or cancel orders in the event of inaccurate information, at any time and without prior notice (including after you have placed your order).

 

ARTICLE 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any international, federal, provincial, state, or local regulation, rule, or law; (c) in a manner that infringes upon the intellectual property rights of L'atelier Chêne & Fer, Shopify, or third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or cause prejudice to any of our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, use, or reuse any content that does not comply with these Terms; (g) to transmit or cause the transmission of any advertising or promotional material, including "spam," "chain letters," "junk mail," or any other similar solicitation; (h) to impersonate any person or entity, or attempt to do so; (i) to engage in any conduct that restricts or hinders anyone else’s use or enjoyment of the Services, or which, in our judgment, could harm L'atelier Chêne & Fer, Shopify, or users of the Services, or expose them to any liability.

Furthermore, you agree not to: (a) upload or transmit viruses or any other malicious code that could affect the functioning or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track the personal information of others; (d) engage in spamming, phishing, pharming, or pretexting practices via the Services; (e) use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools (including agentic AI), or any automated or manual means to access the Services; (f) interfere with, circumvent, or disable security or authorization features, robot exclusion headers, or any other measures we implement to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, authorize, activate, or cause the deployment of an Agent to access, use, or interact with the Services. An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of, or under the instruction of, a person or entity, and capable of running on a device owned or used by a person without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict compliance with the terms set forth in Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we have requested that such Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit—including through technical measures—the ability of an Agent to access, use, and interact with the Services, as well as the manner in which it does so.

14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent’s name by including the following in the user-agent string: “Agent/[Agent name]”; (ii) not conceal or mask the fact that access, use, or interactions originate from an Agent, including by (a) mimicking human behavior or interaction patterns, or (b) bypassing or completing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) truthfully answer any questions or prompts intended to determine whether interactions originate from a human or a computer; (iv) not bypass or circumvent any measures designed to block, limit, modify, or control Agents’ access to, use of, or interactions with the Services.

ARTICLE 15 - TERMINATION
We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the date of termination.
The following articles will remain in effect after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, as well as any other provision that by its nature is intended to survive termination.

ARTICLE 16 - EXCLUSION OF WARRANTIES
The information presented on or through the Services is provided for informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and warranties regarding the consequences arising from the use of such information by you, any other visitor to the Services, or any person informed of its content.

EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

ARTICLE 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS—NOR SHOPIFY AND ITS AFFILIATES—BE LIABLE FOR ANY DAMAGES, LOSSES, CLAIMS, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

ARTICLE 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless L'atelier Chêne & Fer, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim—including reasonable attorney’s fees—made by a third party arising out of (1) your breach of these Terms of Use or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any claim covered by this indemnity; however, a failure to provide prompt notice shall not relieve you of your obligations unless you suffer substantial prejudice as a result. We may assume the defense and settlement of any claim at your expense, including the selection of legal counsel, but we will not settle any claim involving non-monetary obligations on your part without your consent (which consent shall not be unreasonably withheld). You agree to cooperate in the defense of claims covered by this indemnity, including by providing relevant documents.

ARTICLE 19 - SEVERABILITY
In the event that any provision of these Terms of Use is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use. Such determination shall not affect the validity or enforceability of the remaining provisions.

ARTICLE 20 - WAIVER; ENTIRE AGREEMENT
The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, along with any policies or operating rules posted by us on this site or in respect of the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 21 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement, or any of your rights or obligations under these Terms, without our prior written consent. Any attempted assignment without such consent shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations thereunder without your consent or prior notice.

ARTICLE 22 - GOVERNING LAW
These Terms of Use, as well as any separate agreement whereby we provide you with the Services, shall be governed by and construed in accordance with the federal laws and the laws of the states or territories of the competent courts in the jurisdiction where L'atelier Chêne & Fer has its registered office. You and L'atelier Chêne & Fer expressly consent to the territorial and personal jurisdiction of these courts.

ARTICLE 23 - HEADINGS
The headings used in this Agreement are inserted for convenience only and shall not affect or limit the interpretation of these Conditions.

ARTICLE 24 - CHANGES TO THE TERMS OF USE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of changes to these Terms constitutes acceptance of those changes.

ARTICLE 25 - CONTACT INFORMATION
For any questions regarding these Terms of Use, please contact us at the following address: contact@atelier-chene-et-fer.com
Our contact details are listed below:
[L'atelier Chêne & Fer]
25 Rte de Noux 19370 Chamberet
0033 (0)6 19 58 21 19
51048970100027